Responding to data subject access requests

Document redaction is the process of removing, or concealing, confidential or sensitive information from a file. Often, this is for internal investigations or a subject access requests.

Examples of information which may need to be redacted include names, phone numbers, email addresses, national insurance numbers etc – anything which is classified as personal information.

Document Redaction allows you to redact a large area such as a picture with ease through the manual redaction feature.

To manually redact a section of a document:

• Select the document from your document list.

• Go to the section of the document you wish to redact.

• Click and drag your mouse to create a box over the section of the document you wish to redact.

• Your box will appear in a different color to the auto-redacted phrases so you can tell the different types of redaction apart.

• Click “Save” in your task bar.

Facit’s Document Redaction Privacy Software does not include any metadata when you export your redacted files. This means that no one can reverse your redacted documents. 

Facit’s Document Redaction solution can automatically redact:

• Names

• Phone numbers

• National Insurance or Social Security Numbers

• Email addresses

• Addresses

• URLs

Document Redaction will work across the following document types and more:

• PDF

• DOC

• DOCX

• XLS

• XLSX

• CSV

• TXT

• Emails

• Email attachments

• JPEG

• PNG

• PPT

• PPTX

• ODP

• SVG

Depending on your company’s firewalls, you may find that you are blocked from using Document Redaction. To gain access you need to ask your IT/ Digital Services team to provide us access.

All they need to do is to allow us through your firewall using port 443 and this link - https://idcloakappserver.facitdatasystems.com.

Education establishments are seeing an increase in data requests. With increased exposure through social media, there is more video data which requires redacting.

Often data requests concern sensitive areas around school grounds and campuses such as research labs. With a video redaction solution, you can ensure sensitive areas are protected.

While different types of video redaction software may have different approaches, Identity Cloak uses AI technology. It recognises faces, bodies and licence plates, automatically tracks these objects, whether still or in motion, and adds a “blur” around the subject or subjects of interest.

With Identity Cloak, you can also select specific areas to protect privacy rights of your staff, students and members of the public. The original file is left unchanged for data integrity and the new redacted footage is irreversible to ensure data security is upheld.