The retailer wanted to change its processes to reduce the risk when redacting documents as a result of GDPR and the increase in subject access requests (SARs). The software it had been using was could not redact Excel, and struggled with PDFs.
It was a challenging task for the retailer when an employee made a SAR. With more than 330,000 employees and some working for the retailer for tens of years, there could be a lot of information which an operator would need to review before being able to complete the SAR within one month.
Data would include all personnel files, CCTV, emails – which could be into the tens of thousands – and their attachments.
For the retailer, the biggest benefits were the ability to redact Excel spreadsheets – which it has a lot of in its email searches – and the automation. An operator can simply upload all the files and walk away to work on another project whilst the software is redacting.