This notice was updated on February 14th, 2024
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Who we are
Facit Data Systems is a cutting-edge compliance and video analytics software that is designed to solve problems, create opportunities and enhance business operations.
In this privacy notice , 'Facit Data Systems', 'Facit' and 'we' refer to Facit Data Systems.
We are the data controller of your personal information.
How we use your information
When you give us your personal data we will explain specifically how we will use it in this privacy notice. The main purposes for which we collect and process the details of customers and website visitors are to provide the service, goods or information that you have requested:
to contact you for product demos
to provide support and onboarding for our software
to gather feedback
to enable the best possible online journey and experience
We may use your data to contact you by email (if you have given us your consent or are a business contact), or phone with news and information about Facit that we feel may be of interest to you. We will not use your personal information in this way if you have opted out, unsubscribed or otherwise indicated that you do not wish to be contacted for such marketing purposes.
Cookies and tracking
When you visit www.facit.ai, we collect standard internet log information and details of visitor behaviour patterns. We do this to find out, for example, the number of visitors to the various parts of the site, or to compile statistical reports on website activity . We also use similar technologies when sending marketing emails to understand which emails are being read and how customers interact with them.
Cookies are bocks of data placed on your computer to collect this information. You can set your browser to not accept cookies and you can remove cookies from your browser. However, in a few cases some of our website features may not function as a result. You can read more about how we use cookies and how to disable them on our cookies page.
We use advertising cookies from third parties to allow us to assess the effectiveness of our adverts, and to optimise our digital advertising. These cookies can affect what you see on third party sites. Advertising cookies remember that you have visited a website and use that information to provide you with advertising which is tailored to your interests. This is often called online behavioural advertising (OBA) and is done by grouping together shared interests based upon web browsing history.
It is important to note that at no time do we or our service providers attempt to identify you individually, nor do we create a profile of you, or the pages you have viewed, for the purposes of delivering advertising without given consent to email marketing, and in turn profiling for the purposes of delivering information that is relevant.
A guide to behavioural advertising and online privacy has been produced by the internet advertising industry.
For details on the third-party cookies we use, and how to disable them, see our Cookie Notice.
Conditions under which we use your information
We follow the principles of fair and legal processing described in the General Data Protection Regulation. We will only process personal data under one of the available lawful conditions - for example, if:
a) You have consented to the use of your personal data for the specific purpose in question. Examples of when we use this legal basis include:
to use your personal email account to send you marketing information – this includes information about new products, or newsletter sign ups
b) we need to process your personal data in order to deliver a contracted service, for example if you:
bought the software
are named as a signatory on a commercial contract that we have entered into, or we are seeking to enter into
c) we are entitled or required by law to process personal data in a certain way, for example:
if you submit a data subject rights request we will process your information in order to assess and, where appropriate, action your request as according to the GDPR and Data Protection Act 2018
f) the processing of personal data is within our legitimate interests, where we carry out activities that would not be considered to fall into the definition at (e) above, but are enabling us to meet its objectives.
Types of personal data processing which are based upon Facit's legitimate interests include:
corresponding with you if you have contacted Facit Data Systems with an enquiry or some feedback, this may involve passing on your email address to the relevant colleague who is able to best assist you
processing booking requests for product demonstrations
conducting feedback surveys for our product
Special category personal data
Special category data is defined at Article 9 GDPR as personal data revealing:
racial or ethnic origin
political opinions
religious or philosophical beliefs
trade union membership
genetic data
biometric data for the purpose of uniquely identifying a natural person
data concerning health, or
data concerning a natural person’s sex life or sexual orientation.
We do not process any special category personal data.
Who we share information with
We will never sell your data. We will not share personal data with third-party organisations for their marketing purposes without your permission. However, we may disclose your personal information in the following circumstances:
to suppliers, contractors or service providers who work for Facit Data Systems to help us provide products or services, for example: payment processing companies, CRM, and analytical services that enable us to target our communications with customers more effectively
to third-party advertisers such as Google Ads who help us to target our advertising communications. For example, if we are running an advertising campaign, we may provide some pseudonymised data to the third-party site for matching purposes, which enable us to identify new users likely to be interested in our content
to professional advisers including lawyers, bankers and auditors
In cases where the third party in question is supporting Facit Data Systems’s operations and services under our instructions as Data Controller, they would be defined by data protection law as Data Processors. These Data Processors are trusted partners who work with us to assist us in achieving our aims and objectives; they will not be permitted to use the data that we share with them for their own purposes. We require them to act lawfully in accordance with our instructions, and we ensure that appropriate controls (such as contractual Data Processing and Confidentiality Agreements) are in place to keep your information secure.
In addition, if we are required to do so in order to comply with a legal obligation (for example money laundering legislation or a court order) we may share your personal information with the police, law enforcement or regulatory bodies or relevant government authorities.
Transfer of data abroad
Facit does not transfer data outside of the EU.
How long do we keep your information
We will only use your personal data for the purposes for which it was obtained, unless we consider that we need to use it for another reason which is compatible with the original purpose.
The information that we hold about you will only be kept for as long as it is required to perform the required purpose.
Your rights
Under the General Data Protection Regulation (GDPR) you have the following rights:
to obtain access to, and copies of, the personal data that we hold about you
to require us to correct any inaccurate personal data we hold about you
to require us to restrict our processing of your personal data
to object to us processing your personal data
to object to receiving marketing communications from us
to withdraw your consent to processing of your personal data
to require us to erase your personal data ('right to be forgotten')
to obtain from us the personal data which you have provided, in order to transmit it to another organisation ('data portability')
Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply. How we deal with some of your rights are set out elsewhere in this privacy notice. You also have the right to refer your concerns or queries to the supervisory authority, the Information Commissioner’s Office.
Access to personal information and correction
We strive at all times to ensure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate by contacting us as detailed below. If your personal details change, please help us to keep your information up to date by notifying us at the address below.
Under the terms of data protection legislation you have the right to request access to and a copy of information that we hold about you, by making a Subject Access Request. You can do this by:
emailing the Data Protection Officer at w.hassan@facitdatasystems.com
writing a letter to: Data Protection Office, 8 Rankin House, Murdoch Court, Knowlhill, Milton Keynes, MK5 8GB, UK
Consent, signing up to receive our newsletters, and your right to opt out
If we intend to use your personal information for certain types of marketing or other purposes where your consent is required (namely, because the use of your data is not covered by other legal bases explained in this notice), we will seek your specific consent to use your information for these purposes. Whenever we seek your consent we will explain how we intend to use your data. Consent will require a positive affirmation from you, generally in the form of an opt-in such as ticking a box to signal your agreement.
Subscribing to marketing communications is optional - you do not need to subscribe to marketing from us when you buy products or any other services.
If you sign-up to receive marketing newsletters from us then we will use your email address to send you news and information about Facit Data System that we feel may be of interest to you, as well as information about our events, activities, products and services.
After you subscribe to our services or give consent to receiving news and information from us, you can cancel your subscription, withdraw your consent to being contacted for these purposes, or change your preferred method of contact at any time. For example you can stop e-mail newsletters by clicking the 'Unsubscribe' link in the emails you receive. If you do withdraw your consent for or object to marketing, we will need to keep a record so that we can suppress future marketing activity to those contact details. Opting out of email marketing will, by default, mean opting out of post and phone communications as well, unless you inform us otherwise.
Complaints, enquiries and feedback
Facit Data Systems strives to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice is intended to be brief and clear. It does not provide exhaustive detail of all aspects of the Facit's collection and use of personal information, but we are happy to provide you with any additional information or explanation.
If you have an enquiry, a complaint or suggestions regarding our data protection processes, please contact:
Data Protection Office, 8 Rankin House, Murdoch Court, Knowlhill, Milton Keynes, MK5 8GB, UK
οr emailing us at w.hassan@facitdatasystems.com
If you are not satisfied by the response to your complaint, you are entitled to escalate your concern.